At Daniela Hikes, we are committed to providing high-quality travel accessories, fishing gear, and luggage. If you are not completely satisfied with your purchase, please read our returns and refund policy below.
1. Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect items.
- Products must be reported for return within 7 days of delivery.
- Items must be unused, in their original packaging, and with all accessories included.
2. How to Request a Return
To initiate a return, please email [email protected] with the following information:
- Your full name and contact information
- Order number
- Description of the issue or reason for return
- Photos of the damaged or defective item (if applicable)
3. Return Process
- Once your request is received, our team will review it and provide instructions for returning the item.
- Returns must be shipped according to the instructions provided by our team.
- We are not responsible for items returned without prior authorization or not following our return instructions.
4. Refunds
- Refunds are issued after the returned item is received and inspected.
- Refunds are processed only for the purchase amount of the returned item. Shipping or handling charges are non-refundable.
- Refunds will be issued using the original payment method.
5. Exchanges
- Exchanges are subject to product availability.
- To request an exchange, please follow the same process as for a return.
6. Non-Returnable Items
- Items that have been used, altered, or damaged by the customer are not eligible for return or refund.
- Gift cards and special promotions are non-returnable.
7. Contact Us
For any questions, concerns, or assistance regarding returns or refunds, please contact us at [email protected]